Showing posts with label conference call. Show all posts
Showing posts with label conference call. Show all posts

Wednesday, October 20, 2010

Getting the Most Out of Your Conference Call


By Chris meche


Developing a business has to do with several factors of which the most vital factor is the communication between many associates, customers, and team members. Recently, it is done through face to face meeting where people are facing the problem of choice of attire, presentation, and physical discussion all perform a role in the effective conference.

At present, the invention of conference call has overcome the idea of face to face gathering in most case.

Suppose you are conducting a team meeting and would want it in special and in low cost term, I would like you to stick to these time tested tips that will not only guide you but will save you same money.  

Tip #1
 Makes sure you conduct it in very conducive environment. This is because as small as little sound is it can be picked up by your phone and can impede a total interaction and understanding of the issue at hand.

Tips #2
  Makes sure you sent out your bridge. Dial in number, and need be, any required password.

Tips #3
 Remember time zone. This is very important to specify what time zone will setout for the meeting if this is not specify, the tendency that some participant will be left out.

Tips #4 
This has to do with a brief introduction by each participant. Note just mentioning of ones name is ok.

Tips #5 
In a multiple call, when you speak you will make sure you let them know you are the one that is speaking. You need not to think every one can identify your voice.

Tips #6
 Remember not use hold; it can give an indescribable result.

Tips #7
Never embark o multitask, even if you do make it possible that you are not on mute.

As a result of the fact that I have acquired an in depth knowledge in teleconferencing call and would like to share with you I would like you to combine this tips with my e-book which I will like you to order in my order link at the  right side comer of  this web site.

There also many conference call companies that are looking for whom can partner with them.  You will get to see them by exploring or viewing some links at the right side in this site. Thanks










Monday, August 23, 2010

9 Proper Conference Call Etiquette For A Better Conference Calling Experience

By Chris 




At a time you  do have conference call rather it is from business to business, or business to an employee at home or abroad conducting business, it is important that the conference calling experience is productive and smooth sailing. No matter what role you play in the conference call, it is necessary that you maintain the proper etiquette for conference calls. 


Before we get into the conference call etiquette, let us look at some of the things that could go wrong as a result of a bad conference call. You might not believe it, but there are many.


Here are some repercussions of a conference call gone bad:


Morale - If the proper etiquette is not followed, it might create some bad feelings between workers. You might find that it is harder to work with these employees as a result. Many people expect that their conference call will run with complete smoothness, no interruptions, and productivity, otherwise it is a complete waste of their time and yours.


Missed Deadlines - If there are constant interruptions or the conference call runs in a disorganized manner, things might be misunderstood. This could mean that an important deadline is missed because things were not correctly understood.


Misunderstandings - While this goes along with the missed deadlines, so many negative outcomes could arise from a misunderstanding. If for any reason, those on your conference call do not completely understand what you are telling them, it could result in not only missed deadlines, but a loss of customers, loss of revenue, loss of employees, or loss of business all the way around.


Getting it right the first time


Now that you know a few of the many problems that could arise from a conference call gone bad, it is time to take a look at the proper conference call etiquette. Every person on the conference call should practice these things. However, you cannot control the things that other people do or do not do; therefore, the only thing you can do is focus on yourself and your own etiquette and hope that everyone follows suit.


1. Quiet is the key - Make sure, when you are on the conference call that you are in a very quiet room, away from any disturbances. This will make sure that you hear everything that is going on and keep the misunderstandings to a minimum. It is impossible to keep the misunderstandings at bay if you have a dog barking, machines running, or people talking in the background. 



2. Introductions - Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up and feel comfortable.




3. Using Telephone Technology - The mute button does wonders, but make sure you know how to use it. The mute button should be used if there is a lot of background noise that you simply cannot control or if someone is particularly talkative. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.


4. Time - Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones in to consideration if you have people across several time zones to include on the conference call.


5. Being on Time - If you are the conference call leader, you want to start right on time. Do not wait for others if they are late. People on the call want to start right away, because there may be other business they need to attend to. If you are simply in the call, be on time, you do not want to miss anything that might be important.



6. The Telephone Equipment - Make sure that you are using a phone that will minimize the noise in the background. Some telephone and most all cell phones will pick up even the slightest noise or interference, which will not only cause troubles for you hearing the speakers, but others as well.


7. Clarification - Not everyone will be able to tell who is who by the voice. Make sure before anyone speaks that his or her name is said first. For example, "this is Bob, could you repeat that company name again". 


8. Eating - Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.


9. Keep on Topic - Do not fill the call with unnecessary talk. Keep to the point, because remember there may be several people on the call that have other pressing things to do. 


In the above  proper conference call etiquette rules, you will find that the conference calls runs in a much more smooth and efficient manner. Keeping the proper etiquette in mind while on the conference call will make the entire call that much more productive for everyone.



Top Four Tips For Selecting a Great Conference Call Company


By Chris 




 If look around in your locations, you can observe that there are conference call companies over the last several years. Many of these companies are simply glorified websites with no personnel or technology behind them. If you should need assistance on your conference calls, no one will be there to help you. Here are five tips for selecting a great conference call company that will produce excellent results for you at fair prices.


1. Make sure that the conference call company is more than a website. You should check out the company's website first, but then you should call them and ask them some questions about their company. You should inquire about how many people they have on staff and if they have customer service that is accessible when you have a problem with a call. Another good question is, Do they have their own conference bridges? Also try and find out how old the company is and how much experience the founders of the company have in the conferencing industry.

5. Once you have selected a conference call service and start using the service, check your bill out to make sure that the charges are correct. Multiple the number of total number of minutes on your statement times the quoted rate that you were given and check to see that this total is equal to the total on your bill before taxes. If you have been overcharged, get back to your contact immediately to correct the error and request a credit.






2. Be careful of free sites. There are a number of free conference calling sites on the Internet. In most cases, these services are limited in that they have no customer service and all of your parties have to pay for their own long distance service, which is sometimes more than you would pay for the conferencing service with a paid vendor. Some of these free services also require you to change dial in numbers and pin codes periodically, which becomes a hassle for you and your conferees, trying to remember which code is good today.


3. Make sure that you get a free trial. This is the most important tip since "the proof of the pudding" is in you actually making conference calls and judging the quality for yourself. While you are making trial calls, be sure and try the operator recall feature to see if an operator actually comes into your call to assist you. If the operator arrives late or never arrives, then the company probably has limited resources to help you in the future. Another important point to judge is the clarity of the call. The call should be very clear and all parties should be heard clearly. If the volume is low or parties sould fuzzy or there is clipping on the call, then this is a problem. Try someone else.


 4. Check references. While you have the company's representative on the phone, you should next ask for references. You should get at least three and no more than five references, hopefully in the same industry that you represent. Once you have obtained these references, call each one of them and inquire about their experiences with this company. Be sure and ask them about the clarity of the calls, the quality of customer service and the accuracy of the billing. When you have checked all of your references, you should then decide if this vendor ranks high on your list. If you have some concern that this vendor may not be the one for you, then call another vendor and repeat the process.


If you follow these five simple tips in selecting a conference call service, you should be able to avoid the problem companies and select a company that will provide you with an outstanding conferencing experience.





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